Frequently Asked Questions

The customer portal provides Valhalla  managed service contract (VIP) customers with an around-the-clock virtual help desk. Clients can request quotes for new solutions and submit service tickets for current issues. They can then track and stay up-to-date on the status of those service tickets. Once work is completed, clients can review what was done, sign the service ticket and pay – all from the portal. 

Yes, we offer Cloud telephony services from best in breed partners as well as our own private product. We will work with your current provider to transfer your numbers seamlessly and provide ongoing support for the personal touch.

Valhalla has a long history of offering products and services for healthcare, finance, education, hospitality and retail customers. We represent the leading equipment and system manufacturers in the telecommunications industry. 

Depending on your organization’s needs, you can select from a range of service level packages, which include different options for priority response related to system failure or MACs (moves, adds or changes) support. Valhalla employs factory trained and certified technicians. We have a fully staffed RMATS department for repairing problems remotely, and a 24/7 WEB dispatch service that allows our customers to place a service call via the web. Valhalla offers customized 24/7 on site support contracts and carries inventory to support them. Our customer retention rate is 98%.